Refund Policy

SECTION 1: INTRODUCTION & SCOPE

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1. Introduction & Scope

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This Refund Policy applies to all purchases made through Global Modulation Records, including:

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• I-COST Products: USB flash drives (16-32GB) containing Traktor DJ content, including Sample Packs (.wav), .midi files (Ableton Live compatible), Original Mixes (.wav), Traktor DJ Remix Sets (.trak), and STEMS (.mp4)

• Club Life Events: General Admission ticket sales for Traktor DJ events hosted via https://tickettailor.com/events/clublife

• Monsters Inside Me Events: Synth Modulation music events and the Cyberspace World Tour hosted via http://universe.com/cyberspaceworldtour                                                                                                                                                                      By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.                                                                                                                                                                                                                      

2. Refund Policy for I-COST Products          (DIGITAL CONTENT ON USB Flash Drives)

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I-COST Products are tangible USB flash drives containing digital content delivered in physical form. Due to the nature of the content and the ability to copy or transfer digital files, the following refund policy applies:

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Eligibility for Refund or Exchange:

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We will consider refunds or exchanges in the following circumstances:

• Defective USB Drive: The USB flash drive is physically damaged, unreadable, or fails to function upon delivery

• Corrupted Files: The digital files on the drive (Sample Packs, .midi, .wav, .trak, .mp4) are corrupted, unreadable, or technically unplayable

• Incorrect Product Delivered: The product you received does not match the description on the product page (e.g., wrong genre pack, missing files, or incorrect track listing)

• Non-Delivery: The product was not delivered to the shipping address provided

 

NOT Eligible for Refund:

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• Change of mind or buyer's remorse

• Incompatibility with your specific DJ software/hardware beyond what was stated in the product description

• Dissatisfaction with the creative content of the Sample Packs or Remix Sets

• Accidental purchase or incorrect selection (we encourage you to read product descriptions carefully before ordering)

• Lost, stolen, or damaged USB after delivery has been confirmed

 

Timeframe for Claims:

 

Any refund or exchange request must be submitted within 14 days of the delivery date. Requests received after this period will not be considered except in exceptional circumstances.

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Process for Refund/Exchange:

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To request a refund or exchange, email us at [INSERT YOUR EMAIL] with:

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• Your full name and order number

• The product name (e.g., "I-COST Techno Sample Pack USB")

• A clear description of the issue (include photos or video if the USB is damaged or files are corrupted)

• Your preferred resolution (refund or replacement)

We aim to respond within 5 business days. Approved refunds will be issued to your original payment method within 5-10 business days. Approved exchanges will be shipped at our expense.

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SECTION 3: REFUND POLICY FOR EVENT TICKETS (CLUB LIFE & MONSTERS INSIDE ME)

 

3. Refund Policy for Event Tickets

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Global Modulation Records events are hosted on third-party ticketing platforms. Refund policies for event tickets are governed by the following:

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General Policy:

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Event organizers set their own refund policies, which are displayed at the time of purchase on the respective ticketing platform . Refund requests are subject to the policy in effect when you purchased your ticket.

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Club Life Events (via Ticket Tailor):

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Please refer to the refund policy displayed on the Ticket Tailor checkout page for the specific Club Life event you purchased tickets for. If no specific policy is displayed, our default policy applies:

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• Refunds available up to 24 hours before the event start time

• No refunds for "no-shows" or late arrivals

• Event cancellations by the organizer will be fully refunded

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DJ-Music Events:

Monsters Inside Me & Cyberspace World Tour (via: http://universe.com/cyberspaceworldtour):

 

Refund policies are set by the event organizer in Universe and are displayed on the event page and at checkout-Note:

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• The option to request a refund is only available for upcoming events where the organizer is accepting refunds

• Refund requests for events with a "No Refund" policy must be directed to the organizer directly

• Approved refunds are processed to your original payment method within 5-10 business days

• Only the ticket buyer (original purchaser) may request a refund

 

How to Request an Event Refund:

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1. First, check the refund policy on your ticket or order confirmation

2. For Universe events: Log in to your Universe account, go to your Tickets page, select the order, and click "Request Refund"

3. If you do not receive a response from the organizer within 5 business days, contact Universe support directly

4. For Ticket Tailor events: Contact us directly at [INSERT YOUR EMAIL] with your order details

 

Event Cancellations or Postponements:

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If an event is cancelled, you will receive a full refund automatically. If an event is postponed, tickets will typically be valid for the rescheduled date. Refund options for postponed events will be communicated via email.

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SECTION 4: LEGAL DISCLAIMER                      FOR REFUND POLICY

 

4. Legal Disclaimer

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Global Modulation Records makes every effort to ensure product descriptions, sample content, and event details are accurate and complete. However, we do not warrant that:

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• Our products will meet your specific creative or technical requirements

• Our digital content will be compatible with all DJ software or hardware configurations beyond those explicitly listed

• Events will proceed without changes or cancellations (events may be subject to change, rescheduling, or cancellation due to circumstances beyond our control)

 

We are not liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products or attendance at our events. This includes, but is not limited to, loss of data, loss of revenue, or technical issues with third-party DJ software.

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Our liability is limited to the purchase price of the product or ticket in question.

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California Consumer Rights:

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Under California law, you have certain consumer rights, including the right to a refund for defective or misrepresented products . Nothing in this policy is intended to limit your statutory rights as a California consumer. If a product is defective, not delivered, or not as described, you may be entitled to a refund regardless of this policy.

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Third-Party Platforms:

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Global Modulation Records is not responsible for the refund policies, payment processing, or technical issues of third-party platforms (Ticket Tailor, Universe.com, or any payment processors). Refunds for event tickets are subject to the terms of the platform you purchased from that particular DJ-Music Event.

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SECTION 5: CONTACT INFORMATION      FOR REFUND REQUESTS

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5. Contact Information for Refund Requests

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For all refund-related inquiries, please contact us:

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Global Modulation Records
Email: globalmodulation.records@gmail.com
Subject Line: Please include "Refund Request" or "Refund Inquiry" for faster processing during e-mail request refund information.

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When submitting a refund request, please include:

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• Your full name and order number (if available)

• Product name or event name

• Date of purchase

• Clear description of the issue

• Supporting documentation (photos, screenshots, error messages)

 

We aim to respond to all inquiries within 5 business days.

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Dispute Resolution:

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We encourage you to contact us directly before filing a dispute with your bank or credit card issuer. We are committed to resolving legitimate issues fairly and quickly. Filing a chargeback without attempting to resolve the issue with us first may result in a delay in resolution.