Shipping Policy

SECTION 1: INTRODUCTION & SCOPE

 

1. Introduction & Scope

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This Shipping Policy applies to all physical products purchased through Global Modulation Records, specifically:

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• I-COST Products: USB flash drives (16-32GB) containing Traktor DJ content, including Sample Packs (.wav), .midi files (Ableton Live compatible), Original Mixes (.wav), Traktor DJ Remix Sets (.trak), and STEMS (.mp4)

 

All I-COST Products are physical goods that require shipping to your designated delivery address. This policy outlines our shipping methods, processing times, delivery estimates, and associated costs.

 

By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

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SECTION 2: ORDER PROCESSING TIME

 

2. Order Processing Time

 

Processing Period:

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All orders are processed and prepared for shipment within 1-3 business days from the date of purchase, excluding weekends and public holidays.

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Order Confirmation:

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Upon placing your order, you will receive an order confirmation email. Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information (where available).

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Delays:

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While we strive to process all orders promptly, processing times may be extended during:

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• Peak holiday seasons

• High-volume promotional periods

• Unexpected operational disruptions

 

If we anticipate a significant delay in processing your order, we will notify you via email.

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SECTION 3: SHIPPING METHODS                      and DELIVERY ESTIMATES

 

3. Shipping Methods & Delivery Estimates

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We offer the following shipping options for domestic (USA) and international orders:

 

Domestic Shipping (United States):

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Shipping Method         Estimated             Delivery  Time  Cost

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Standard Shipping:     3-7 business days       Calculated at checkout

Priority Shipping:        2-4 business days       Calculated at checkout

Express Shipping:      1-2 business days       Calculated at checkout

 

International Shipping:

 

Shipping Method             Estimated              Delivery  Time  Cost

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Standard International:   7-21 business days         Calculated at checkout

Priority International:      5-10 business days         Calculated at checkout

 

Important Notes:

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• Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, customs processing, and carrier delays.

• We ship from Los Angeles, CA. Domestic orders typically arrive faster than international orders.

• We are not responsible for delays caused by the shipping carrier, customs clearance, or extreme weather conditions.

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SECTION 4: SHIPPING COSTS

 

4. Shipping Costs

 

Shipping costs are calculated at checkout based on the following factors:

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• Shipping Method: Standard, Priority, or Express

• Delivery Destination: Domestic (USA) or International

• Order Weight: USB drives are lightweight, but packaging adds minimal weight

• Order Quantity: Multiple units may increase shipping costs

 

Free Shipping Promotion:

 

From time to time, we may offer free standard shipping promotions for domestic orders above a certain purchase amount. Any such promotions will be clearly advertised on our website. Promotions are not retroactive and cannot be combined with other discounts.

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Customs, Duties, and Taxes (International Orders):

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For international orders, you are responsible for any customs duties, import taxes, or brokerage fees imposed by your country's customs authority. These charges are not included in our shipping costs and are not covered by Global Modulation Records. We recommend contacting your local customs office for an estimate of these fees before placing an order.

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By placing an international order, you acknowledge that you are the importer of record and accept all associated fees and responsibilities.

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SECTION 5: TRACKING YOUR ORDER

 

5. Tracking Your Order

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Once your order has been shipped, you will receive a shipping confirmation email containing:

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• A tracking number

• A link to the carrier's tracking portal

• The estimated delivery date

 

Please allow 24-48 hours for the tracking information to update after shipment. If your tracking number does not show movement within 3 business days, please contact us.

 

Lost or Stolen Packages:

 

Global Modulation Records is not responsible for packages that are lost or stolen after delivery confirmation has been provided by the carrier. If your package is marked as delivered but you have not received it, we recommend:

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1. Checking with neighbors or building management

2. Contacting the shipping carrier with your tracking number

3. Filing a claim with the carrier if necessary                                                                                                                                                                                                          We will assist you in any claim process but cannot issue refunds or replacements for packages confirmed as delivered.

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SECTION 6: INTERNATIONAL SHIPPING  and CUSTOMS

 

6. International Shipping & Customs

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Global Modulation Records ships internationally to most countries. Please be aware of the following:

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Customs Clearance:

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• International orders may be subject to customs inspection and clearance

• The recipient is responsible for any duties, taxes, or fees imposed by their country

• Customs delays may extend delivery times beyond our estimates

 

Prohibited or Restricted Countries:

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• We reserve the right to cancel orders to countries where shipping is prohibited or restricted

• If your country is not available at checkout, we currently do not ship there

 

Incorrect Addresses:

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Please ensure your shipping address is accurate and complete. We are not responsible for:

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• Undelivered packages due to incorrect addresses

• Additional shipping costs for reshipment to a corrected address

• Returned packages due to failed delivery attempts

 

If a package is returned to us due to an incorrect address or failed delivery, we will contact you to arrange reshipment. Additional shipping fees will apply.

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SECTION 7: DAMAGED                                            OR DEFECTIVE PRODUCTS

 

7. Damaged or Defective Products

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If your I-COST USB drive arrives damaged or defective, please contact us immediately.

Procedure:

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1. Contact us within 7 days of receiving your order

2. Provide your order number, a description of the damage/defect, and photos of the product and packaging

3. We will assess the issue and determine if a replacement or refund is appropriate

 

Replacement:

 

If the damage or defect is confirmed, we will:

• Ship a replacement product at no additional cost

• Use the same or equivalent shipping method

• Process the replacement within 1-3 business days of approval

 

Refund:

 

Alternatively, you may request a full refund in accordance with our Refund Policy. Approved refunds are processed within 5-10 business days to your original payment method.

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SECTION 8: LEGAL DISCLAIMER                          FOR SHIPPING

 

8. Legal Disclaimer

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Global Modulation Records makes every effort to ensure that your order is shipped accurately, promptly, and in good condition. However, we are not responsible for:

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• Carrier Delays: We are not liable for shipping delays caused by the carrier, including weather, strikes, or system failures

• Customs Delays: International orders may be delayed by customs, which is beyond our control

• Lost or Stolen Packages: Once delivered and confirmed by the carrier, we are not responsible for loss or theft

• Incorrect Addresses: We are not liable for packages shipped to incorrect addresses provided by the customer

• Damage During Transit: While we package products carefully, damage caused by the carrier during transit is the carrier's responsibility. We will assist you with a claim but do not guarantee a replacement or refund for transit damage

 

Shipping Guarantee:

 

We guarantee that all I-COST Products are properly packaged and shipped in good condition. If your product does not arrive in good condition or does not arrive at all (and is not marked as delivered), please contact us within 14 days of the estimated delivery date, and we will work to resolve the issue.

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California Consumer Rights:

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Under California law, you have certain consumer rights regarding the delivery of goods. Nothing in this policy is intended to limit your statutory rights. If your product is not delivered within a reasonable time, you may be entitled to a refund under applicable law.

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SECTION 9: CONTACT INFORMATION            FOR SHIPPING INQUIRIES

 

9. Contact Information for Shipping Inquiries

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For all shipping-related inquiries, please contact us:

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Global Modulation Records
Email: globalmodulation.records@gmail.com
Subject Line: Please include "Shipping Inquiry" or "Order Shipping" for faster processing when email request processing for Shipping Information

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When submitting a shipping inquiry, please include:

• Your full name and order number

• Product name (I-COST Product)

• Date of purchase

• Shipping address used

• Brief description of the issue (e.g., delay, tracking not updating, damaged package)

 

We aim to respond to all inquiries within 5 business days.

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International Customers:

 

For international shipping questions, please include your country and any relevant customs information in your inquiry. This will help us provide more accurate assistance.